JerseySam wrote:Rednal wrote: Basically, it seems like they took a bit of a financial hit for the sake of helping their customers, and I feel a little sad than some people seem outright upset about this.
Rednal, as I wrote above, I think the vast majority of anger at the delay is unfounded. I also agree that NISA didn't 'have' to offer a shipping concession. I don't think having to wait a few days past the original ship date, especially from a very small publisher, is a big deal. But....if a company takes the route of offering concessions to show good-will after a delay, it can't aid some customers and do nothing for others. That's compounding a problem. You could argue people willing to pay for Priority (at $10, which is pricey for what's going out) from the get-go were making a statement that they'll pay more to support NISA and get the product faster. Comping *only* folks who took the freebie kind of thumbs one's nose at that audience. I know I wasn't pleased. I wouldn't expect folks who took Overnight to get comped, and I wouldn't expect Priority customers to be bumped up a level. But if you change your bottom shipping option to Priority and take off the charge, everybody already at that level should get it free.
As I said above, anybody in that boat should contact customer service. NISA's service has always been good in my experience, and they took off my charge without a problem. I don't have any bad feelings about this release, and it's the only time I recall NISA having an issue like this. But that doesn't change that comping some customers while not others is not a great PR move.
This is all it'd take for me to not feel burned.