Clarification on the replacment disks

[kenshin-dono]

so i kinda gave up on owning the premium edition after hearing about how jacked up the disks are. Suposedly they have replacment disks out now though and seeing various threads I see people chiming in that they got their replacment disks in finally

I figured id ask a couple queestions here

1) How do the replacement disks come? Do you just fill out the form and they send you the disks? So you have to mess with mailing the old ones back or anything? I saw a lot of posts about people who got no email or info from NIS to confirm their replacment was on the way.

2) to those who got the replacement disks. Do they look good? is the ghosting/interlacing gone?

3) can you get replacment disks if you buy them elsewhere? The shippings absurd at this site. I was gonna buy volume 1 at Rightstuf since its both cheaper, AND shipping is free, vs 13 bucks! Id imagine they would honor it regardless of where you bought it right? Can someone link the replacment order form page if it still exists?

4)If i have to get it on the site. Anyone know if the one listed here already has the working disks? I notice theres one thats 'sold out' and one thats in stock now. I really dont think i will though, as shipping for both will be a joke

hopefuly someone can clear that up for me. I may go ahead and snag them from rightstuf if the replacments are out and working right

[Ar Tonelico]

so i kinda gave up on owning the premium edition after hearing about how jacked up the disks are. Suposedly they have replacment disks out now though and seeing various threads I see people chiming in that they got their replacment disks in finally

I figured id ask a couple queestions here

1) How do the replacement disks come? Do you just fill out the form and they send you the disks? So you have to mess with mailing the old ones back or anything? I saw a lot of posts about people who got no email or info from NIS to confirm their replacment was on the way.

2) to those who got the replacement disks. Do they look good? is the ghosting/interlacing gone?

3) can you get replacment disks if you buy them elsewhere? The shippings absurd at this site. I was gonna buy volume 1 at Rightstuf since its both cheaper, AND shipping is free, vs 13 bucks! Id imagine they would honor it regardless of where you bought it right? Can someone link the replacment order form page if it still exists?

4)If i have to get it on the site. Anyone know if the one listed here already has the working disks? I notice theres one thats 'sold out' and one thats in stock now. I really dont think i will though, as shipping for both will be a joke

hopefuly someone can clear that up for me. I may go ahead and snag them from rightstuf if the replacments are out and working right

1. Just fill out the form and then just wait for them to show up in the mail. You can even keep the problem discs since there's no sending them in or anything like that. I got an email but only after I received them.

2. Ghosting issue and any other problem is gone on the replacement discs(since that's kind of the point in getting them in the 1st place). I even paused the scenes I noticed the ghosting issue on the 1st press release of volume 1 of Toradora the most and didn't see it in the replacement discs when pausing it on the same scenes.

3. Here's the form http://nisamerica.com/anime/anime_replace.php and as it mentions it asks for where you bought it from, so assuming that means they don't care that you didn't buy it from their store, but however these dvds might be on sale this week with the sale that the NIS America store has going on so it may actually be cheaper on the NISA Store even with shipping costs depending on how much the sale price is going for or maybe it might even be the same price.

4. Most likely the only ones available should be the replacement discs put into the volumes no matter where you buy it from. If for some chance either NISA's store or Rightstuf give you the ghosting issue discs for volumes 1 of either or both Toradora and Persona, just fill out that form with the UPC code, and your address and you're done.

[kenshin-dono]

tnx man. Ive actually been watching the sales this week and they havent really had anything worth pickign up. The sale prices are so so. I can get most of the stuff for about the same price on amazon. They really should have had their 'sale week' just be free shipping

regardless i didn't see anything for Toradora. I guess i'll buy it at rightstuff since i'll be getting some stuff from their 12 days of xmas sale. Good to know i can just fill out the form if theres something wrong, tnx for the help! Really though, sounds like their comunication on the replacment disk is bad. They should send a confirmation e-mail at least. Any idea what the best email to use to inquire about the status would be?

[bloodyaftertaste]

store@nisamerica.com would be the first place to try. I always get fast responses when I use that email.

[kenshin-dono]

question. Im going to fill it out now but im not sure what to put in the UPC code box.. do i put the one on the outside of the box, or the two on the individual DVDs?

[Daverost]

I did the one on the outside of the box.

[bloodyaftertaste]

Same here. I used the code on the outside box.