Dear Valued Customer,
Thank you very much for your participation. In order to better serve you, RosenQueen, NIS America's official retailer received more than 200 important suggestions from our valuable customers. From these suggestions, we came up with a poll system so that we can find out which suggestions are most valued by all of our customers. Not all of the suggestions were included in the poll, but those that didn't make it were not discarded; we have carefully read all of them and will keep them in mind to improve our site. Please vote for only the most important option from the question that you feel is the most important.
We did not include suggestions for International Shipping with the poll because we are currently trying our best to implement international shipments.
The poll will begin on 11/19 and end on 11/26.
Thank you for your time and your continuous support.
Sincerely,
RosenQueen
RosenQueen Poll Part 1.
For example, if you purchase a product from our store and then a problem occurs, which of the following puts you down the most? Here are some actual quotes from customers regarding these suggestions: "Ship the games on the release date. It would be really really cool if you could get the games to us the same day that the stores get them. Perhaps have customers pay a premium for this service..."
| If the preorder item is not sent on the release date or delays in receiving the shipment. |  |
38.7 % (324) |
| If the shipment packaging was not adequately composed and the product's package is damaged, even though there is no problem with the contained product. | |
37.7 % (316) |
| When you don't receive an e-mail about your order when it was shipped out / the exact day you will be receiving the order. | |
14.4 % (121) |
| Getting charged at the time the order is placed. | |
9.2 % (77) |
838 total votes.
Thank you for all your help! Polling is closed!